Ever wonder how your competitors are getting all those online reviews? Online reviews have become a quintessential part of your businesses online presence and must be treated as a top priority.
Getting online reviews can be easier said then done and requires effort. With proper management and setting up your internal processes to handle reviews correctly from the beginning is essential. There are many reputation management tools and services available that can help you stream line and even automate your customer reviews.
Here are 3 proven methods that get your customers to leave a review for your local business.
1. Incentivize your staff, not just the technicians. Offer a cash “reward” to all your employees who get an online review from your customers. Be sure to create a board showing how many reviews each employee got that month and make sure that everyone can see it.
2. Train your staff to ask for online reviews. A lot of people feel uncomfortable asking for reviews or are just in a hurry to take care of some other business. Training your staff to realize that online reviews are what keeps the company flourishing and that’s where pay raises and job security come from. It’s not only in “their” best interest to get customer reviews but it’s for the “greater good of everyone” at the company.
3. Use a review management tool like HVAC Leads “Online Review Management Tool” or hire an outside service to manage them for you. Some companies have a small department that just handle negative reviews so having the proper tools is essential.
We hope this helps you with your online reviews and reputation management and if you have any questions please contact us for a FREE Consultation or call 888-402-8997 to speak with one of our online marketing specialists.”
