ADA Disclaimer

ADA and Disclaimers
General Disclaimer
If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.
As a convenience to visitors to HVAC Leads (dba SOW)’s website, we provide links to agencies that may supply information and provide services. HVAC Leads (dba SOW) does not endorse those agencies, nor does HVAC Leads (dba SOW) represent or warrant that the information and/or services those agencies provide will be suitable for the purposes of the user(s) or that any result will be achieved by the user(s) of the information and/or services.
HVAC Leads (dba SOW) in an attempt to ensure the information on this site is correct. However, in the event that any information on this site is incorrect or not current, HVAC Leads (dba SOW) assumes no liability for damages incurred directly or indirectly as a result of incomplete, incorrect or omissions of information.
General Commitment to Non Discrimination
HVAC Leads (dba SOW) values diversity and both welcomes and actively seeks input from all interested parties, regardless of cultural identity, background or income level. Moreover, HVAC Leads (dba SOW) does not tolerate discrimination in any of its programs, services or activities. HVAC Leads (dba SOW) prohibits discrimination and/or exclusion from our facilities, programs, activities and services based on a person’s race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, pregnancy, disability, genetic information, veteran status, or any other status or characteristic protected by applicable local, state or federal law. HVAC Leads (dba SOW) will actively work to ensure inclusion of everyone in our community so that HVAC Leads (dba SOW) employment, services and activities represent the diversity we enjoy. Pursuant to Title Vi of the Civil Rights Act of 1964 and other federal and state authorities, HVAC Leads (dba SOW) will not exclude from participation in, deny the benefits of, or subject to discrimination anyone on the grounds of race, color, national origin, sex, age, disability, religion, income or family status.
Persons with Disabilities
Section 504 of the Rehabilitation Act of 1973 (Section 504), the Americans with Disabilities Act of 1990 (ADA) and related federal and state laws and regulations forbid discrimination against those with disabilities. Furthermore, these laws require federal aid recipients and other government entities to take affirmative steps to reasonably accommodate individuals with disabilities.
Reasonable Accommodation Procedure (PDF)
HVAC Leads (dba SOW) will make every effort to ensure that its facilities, programs, services and activities are accessible to those with disabilities and that its public involvement activities include representation by the disabled community and disability service groups. HVAC Leads (dba SOW) encourages the public to report any facility, program, service or activity that appears inaccessible to the disabled.
HVAC Leads (dba SOW) will provide reasonable accommodation to individuals with disabilities who wish to participate in public involvement events, services or who require special assistance. In an effort to promote meaningful access for persons with disabilities, HVAC Leads (dba SOW) recognizes its obligation to provide modifications to policies, practices, and procedures and where necessary to provide auxiliary aids to qualified individuals with disabilities. Because providing reasonable accommodation may require outside assistance, organization or resources, HVAC Leads (dba SOW) asks that requests be made at least 72 hours prior to the need for accommodation and if possible, sooner.
As to reasonable accommodation requests for specific auxiliary aids or services, HVAC Leads (dba SOW) will give primary consideration to the individual’s choice, however, it may not be possible for HVAC Leads (dba SOW) to provide the auxiliary aid requested if the request would result in a fundamental alteration of a HVAC Leads (dba SOW) service, program, or activity, or in an undue financial or administrative burden. However, in such instances, HVAC Leads (dba SOW) will consult with the individual and furnish another auxiliary aid, if available, that does not result in a fundamental alteration or undue burden to HVAC Leads (dba SOW).
Limited English Speaking (LEP) Persons
Consistent with Executive Order 12898, Environmental Justice in Low Income and Minority Populations, and in order to avoid the exclusion and/or discrimination against limited English speaking persons on the grounds of national origin, HVAC Leads (dba SOW) is committed to taking reasonable steps to ensure that such eligible persons have meaningful access to HVAC Leads (dba SOW)’s services, programs and activities. HVAC Leads (dba SOW) recognizes that one of the most important elements required for meeting this obligation is for an appropriate mix of written and oral language assistance e.g., translation services, to be accessible to limited English speaking persons.
Which documents must be translated, when oral translation is necessary, and whether such services must be immediately available depend on many factors. As a result, HVAC Leads (dba SOW) is committed to following the United States Department of Justice (USDOJ) guidance on making such determinations, which includes determining:
Number or Proportion of LEP Individuals
Frequency of Contact with the Program
Nature and Importance of the Program
Resources Available
As part of this effort, it will be the policy of HVAC Leads (dba SOW) to post this policy statement or a statement summarizing this policy (translated into languages that are most frequently spoken).
Questions, requests and complaints
Individuals having questions, requests for services/modifications concerning HVAC Leads (dba SOW)’s policies contained herein or discrimination complaints should contact HVAC Leads (dba SOW)’s ADA/Title VI Coordinator at the contact information listed below. Complaints should be in writing or submitted through the use of an auxiliary aid and contain information about the alleged discrimination or issue. The complaint should include the name, address, phone number of complainant, location, date, and description of the allegation. A complaint can be filed by a complainant’s representative. A complaint must be filed within one hundred eighty (180) days after the date of the alleged discrimination, unless the time for filing is extended by federal authorities.
Upon receipt of a signed complaint, HVAC Leads (dba SOW)’s ADA/Title VI Coordinator will, within five (5) working days, provide the complainant or his/her representative with written acknowledgement of receipt of the complaint. HVAC Leads (dba SOW)’s ADA/Title VI Coordinator will then take reasonable steps to resolve the matter and respond to the complaint within thirty (30) days. The City ADA/Title VI Coordinator has direct access to HVAC Leads (dba SOW)’s Manager and is not required to obtain management or other approval to discuss complaints with a HVAC Leads (dba SOW) Manager. Should HVAC Leads (dba SOW) be unable to satisfactorily resolve the complaint, HVAC Leads (dba SOW)’s ADA/Title VI Coordinator shall forward the complaint, along with a record of its disposition, through HVAC Leads (dba SOW)’s management.
Questions, concerns, complaints, comments pertaining to discrimination or requests for accommodation should be made to the:
E-mail: info@hvac-leads.com
Days/Hours Available: Monday – Friday, 8:00AM to 4:00PM
Electronic ADA Compliance
HVAC Leads (dba SOW) is committed to making our website accessible to all users, including those with disabilities. Our goal is to provide an accessible website that conforms to World Wide Web Consortium’s Accessibility Guidelines (WCAG) 2.0 Levels A and AA.
We continue to make every effort to test the website and to remove barriers that prevent persons with disabilities from interacting with or accessing information made available on our website.
While we are committed to making our Web site accessible to any and all users, we recognize that not all pages may be ADA compliant at this time. We welcome comments on how to improve the site’s accessibility for users with disabilities.
If you use assistive technology and the format of any material on our Web site interferes with your ability to access the information, please contact HVAC Leads (dba SOW)’s Human Resources Manager – Thurston or 888-402-8997. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information.
If we become aware of content that does not conform to the WCAG 2.0 Levels A and AA standards, we will make reasonable good faith efforts to make the content conform to the standards.
Screen readers
To assist our visitors who are visually impaired or blind, we are currently working on our website to ensure all pages are accessible.
While we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website, particularly as it relates to content by third parties. If you are unable to access information on our website, please email us at info@coolmyair.com or call us at (954) 298-0114 to request the information in another format. HVAC Leads (dba SOW) will make reasonable accommodations for people with disabilities in accordance with the Americans with Disabilities Act.